In stock shipments
Orders shipping via Express Delivery services will be processed on the same day if ordered by 3pm local time(GMT+8). Customer can pick up at our showroom in Kwai Chung during business hours. Note that approval/billing issues may delay shipping. Addify is not responsible for these delays.
Shipping method availability
If your selected shipping method is not available in your area, you will be assigned the service closest in price. Our customer service will contact you when there is any concern about the delivery.
Shipping address authorization
If you are making a payment by credit card and shipping to an address that is different from the billing address, we kindly request you call the customer service number on the back of the card to authorize the shipping address. This helps protect against fraudulent credit card use. Failure to take this step will lead to processing delays.
You can return merchandise for credit or refund within seven days of item delivery, only when 1) The item packaging has not been unpacked; 2) The item has not been used. Items may not be returned after seven (7) days past their delivered date.
Items unpacked with defects found are to contact our customer service or the manufacturer service point. Unless exceptional case, all opened and used items cannot be refunded.
Please note that items can be deemed defective only by the Addify technical support team, or by the original manufacturer of the product. Items returned as “defective”, which are found to be not defective, will be subject to a restocking fee. Initial shipping charges are not refundable.
All non-defective items returned for refund are subject to a minimum 15% restocking fee, and all shipping fees associated with the return of a non-defective item are the responsibility of the customer.
Returns must include all original equipment, accessories, manuals, cables, and documents; missing accessory will be replaced at a fee. Printers that have been modified, damaged due to misuse or neglect, or have otherwise been subject to actions or conditions which would void the manufacturer’s warranty are not eligible for return.
Most manufacturers require that the printer be shipped in its original packaging for any warranty service; this is especially true for 3D printers, which have packaging designed specifically for safe shipping. We strongly advise customers to retain original packaging for the duration of their printer’s warranty period.
Please note that equipment requiring professional installation is not included in the terms of this return policy; contact your account representative for details.
Addify Customer Success
Addify wants our customers to be happy with their printers, including helping customers be successful after their purchase. We encourage prospective buyers to speak with our sales and support teams to discuss their needs, applications, budgets, and timelines in advance - our experts can take the guesswork out of choosing the best printer. But, sometimes there’s no substitute for a hands-on experience. Therefore, we encourage our customers to come to our showroom so that you can experience in person, and we will find out the best one suitable for you.
(Please note the fine print: the credit must be used toward a new printer; shipping fees are non-refundable; this offer is limited to one swap per purchase; printers returned in unsatisfactory condition, or that are missing parts or accessories, will not qualify for this program.)